Context

Users may encounter issues when running self-hosted instances of LangSmith.

Answer

The first step in troubleshooting is to gather important debugging information about your LangSmith deployment. Service logs, kubernetes events, and resource utilization of containers can help identify the root cause of an issue.

You can run our k8s troubleshooting script which will pull all of the relevant kubernetes information and output it to a folder for investigation.

The script also compresses this folder into a zip file for sharing. Here is an example of how to run this script, assuming your langsmith deployment was brought up in a langsmith namespace:

bash get_k8s_debugging_info.sh --namespace langsmith

You can then inspect the contents of the produced folder for any relevant errors or information. If you would like the LangSmith team to assist in debugging, please share this zip file with the team.

How to share?

• If using Slack of Teams, please reply within the thread

• If using email or have restrictions on sending files, please share it to support@langchain.dev