Context

Users may occasionally encounter issues accessing LangSmith, including "Service Unavailable" messages, "Forbidden" errors, or difficulty loading the platform. These issues can affect access to workspaces, running experiments, or using filters within the platform.

Answer

When experiencing issues with LangSmith availability, follow these steps:

1. Check the LangSmith Status Page at https://status.smith.langchain.com to verify if there is a known ongoing incident.

2. If the issue persists, try these troubleshooting steps:

   • Clear your browser cache

   • Perform a hard reload of the page

   • Try accessing the platform in an incognito window or different browser

3. If you receive an "Organization is disabled" message, contact support@langchain.dev for assistance with re-enabling your organization.

Most service interruptions are typically resolved quickly, with the LangSmith team actively working on fixes when outages occur. For critical issues, the team provides updates and estimated resolution times through the status page.